Returns / Refunds / Exchanges

Most items in DG’s merch shop are handmade by Destiny, which means slight variations may occur. Any item that is made with a partnering vendor is not within Destiny’s control in regards to quality control or shipment packaging, as they created on-demand for you, by a factory as soon as you complete your order. How the item is produced is noted in the product’s description.

If you have an issue with an item that you received please let Destiny know ASAP and she’ll do her best to provide a solution. Not all items are eligible for returns/exchanges (ex: digital downloads). Please ensure you include the following info when inquiring about an exchange/refund/return:

• Order number.
• A brief description of the issue.
• Clear photo(s) showing the defect or damage clearly (if multiple items are damaged, a photo showing all affected items together).

If you have an issue with a factory made item that you received, Destiny will work with the distributor to find a solution. Please be patient as most of this process is out of her control.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only refunds are not granted:

• Any items with obvious signs of use
• CD, DVD, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please let me know.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at music@destinyguerra.com and send your item to:

Destiny Guerra

PO Box 600272

Saint Johns, FL 32260